laptop and a wrench

Bug

ArcGIS Explorer for Windows 10 fails to download the offline areas if services are published as referenced to a standalone ArcGIS Server and hosted in a federated ArcGIS Enterprise environment of a different version.

Last Published: March 2, 2021 ArcGIS Explorer
Bug ID Number BUG-000137710
SubmittedFebruary 25, 2021
Last ModifiedApril 19, 2025
Applies toArcGIS Explorer
Version found20.2.2
Operating SystemWindows OS
Operating System Version10.0
StatusIn Review

Workaround

  • Upgrade the standalone ArcGIS Server to the same version as the federated ArcGIS Enterprise environment.
  • Publish content directly to the federated ArcGIS Enterprise environment.

Steps to Reproduce

Bug ID: BUG-000137710

Software:

  • ArcGIS Explorer

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options