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ArcGIS Explorer 3400 displays the following error message after inputting a Bing key, "The basemap contains one or more invalid layers."

Last Published: December 2, 2015 Explorer for ArcGIS
Bug ID Number BUG-000092155
SubmittedNovember 13, 2015
Last ModifiedDecember 14, 2022
Applies toExplorer for ArcGIS
Version foundN/A
Operating SystemN/A
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

ArcGIS Explorer Desktop is no longer supported.


  1. Sign in to with an ArcGIS Online organizational account.
  2. Click My Organization > Edit Settings.
  3. Click the Map tab, and paste the Bing key in the Bing map section.
  4. Save and exit.
  5. Sign in to ArcGIS Explorer before adding the Bing basemaps.

Steps to Reproduce

Bug ID: BUG-000092155


  • Explorer for ArcGIS

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