laptop and a wrench

Bug

ArcGIS Experience Builder experiences embedded in an external website using an HTML iframe either return the error message, "Item does not exist or is inaccessible" even after specifying user credentials, or continually load after the June 2024 ArcGIS Online release.

ArcGIS Experience Builder
Bug ID Number BUG-000168706
SubmittedJune 28, 2024
Last ModifiedSeptember 26, 2025
Applies toArcGIS Experience Builder
Version foundJune 2024
Operating SystemN/A
Operating System VersionN/A
Version FixedArcGIS Online June 2024 release
StatusFixed

Steps to Reproduce

Bug ID: BUG-000168706

Software:

  • ArcGIS Experience Builder

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options