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Bug

ArcGIS Enterprise returns the "Too many exchange refresh token" error message even though the threshold has not been reached.

Portal for ArcGIS
Bug ID Number BUG-000172165
SubmittedNovember 8, 2024
Last ModifiedMarch 25, 2025
Applies toPortal for ArcGIS
Version found11.3
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version FixedArcGIS Enterprise 11.5
StatusFixed

Additional Information

This defect is addressed in the Portal for ArcGIS Security 2025 Update 1 Patch. The URL is: https://support.esri.com/en-us/patches-updates/2025/portal-for-arcgis-security-2025-update-1-patch Patches are available for versions 11.4, 11.3, 11.2, 11.1, and 10.9.1. Please refer to the “Issues addressed with this patch” section of the patch page to determine the version(s) where this defect is addressed.

Workaround

This defect is addressed in the Portal for ArcGIS Security 2025 Update 1 Patch. The URL is:

https://support.esri.com/en-us/patches-updates/2025/portal-for-arcgis-security-2025-update-1-patch

Patches are available for versions 11.4, 11.3, 11.2, 11.1, and 10.9.1. Please refer to the “Issues addressed with this patch” section of the patch page to determine the version(s) where this defect is addressed.

Steps to Reproduce

Bug ID: BUG-000172165

Software:

  • Portal for ArcGIS

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