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Bug

ArcGIS Enterprise 10.9.1 fails to execute the Download Rasters operation for an image service via the REST endpoint.

ArcGIS GIS Server
Bug ID Number BUG-000176936
SubmittedJune 4, 2025
Last ModifiedJuly 1, 2025
Applies toArcGIS GIS Server
Version found10.9.1
Operating SystemWindows Server
Operating System Version2019 64 Bit
StatusAs Designed

Additional Information

To download the actual image file, information from the "Download" response is needed and used in the "File" REST API to get the data. See information here: https://developers.arcgis.com/rest/services-reference/enterprise/download-rasters/ and here: https://developers.arcgis.com/rest/services-reference/enterprise/raster-file/ Alternatively, you may configure a virtual download directory to redirect the network traffic to another file server that hosts a copy of the source images. https://enterprise.arcgis.com/en/server/11.4/publish-services/windows/preparing-image-services.htm

Steps to Reproduce

Bug ID: BUG-000176936

Software:

  • ArcGIS GIS Server

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