Bug
ArcGIS Earth 2.0 exports empty .mp4 files with 0 bytes when the Region settings on the computer are set to Greek.
| Bug ID Number | BUG-000162171 |
|---|---|
| Submitted | October 18, 2023 |
| Last Modified | July 19, 2025 |
| Applies to | ArcGIS Earth |
| Version found | 2.0 |
| Operating System | Windows OS |
| Operating System Version | 10.0 |
| Version Fixed | 2.1 |
| Status | Fixed |
Workaround
ArcGIS Earth 2.0 works as expected when setting the Region settings to English. Exporting a movie file results in an empty file only when the Language and Region settings are set to Greek.
Steps to Reproduce
Bug ID: BUG-000162171
Software:
- ArcGIS Earth
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