laptop and a wrench

Bug

ArcGIS Desktop 10.4 displays errors during installation and displays the following error “C:\Windows\system32\MSVCR120.dll is either not designed to run on Windows or it contains and error...” if ArcGIS Earth 1.0 is installed first, causing ArcMap 10.4 to not open.

Last Published: February 6, 2017 ArcGIS for Desktop
Bug ID Number BUG-000094476
SubmittedFebruary 26, 2016
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.4
Operating SystemWindows OS
Operating System Version7.0 64 Bit
StatusKnown Limit

Workaround

Run the ArcGIS Earth Repair Utility provided here: http://support.esri.com/en/knowledgebase/techarticles/detail/46001

Steps to Reproduce

Bug ID: BUG-000094476

Software:

  • ArcGIS for Desktop

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