BUG-000097135 for Portal for ArcGIS

Bug ID Number	BUG-000097135
Submitted	June 14, 2016
Last Modified	April 2, 2025
Applies to	Portal for ArcGIS
Version found	10.4.1
Version Fixed	10.5
Status	Fixed

Description

When Portal for ArcGIS and ArcGIS Data Store are installed on non-English locales, the account running the services does not get set properly. No error occurs during the installation; however, the Local System account is used for the service instead of the account specified during installation. Furthermore, permissions are not properly set on the installed folders.

Additionally, running the configureserviceaccount.bat command-line utility to change the ArcGIS Data Store account or Portal for ArcGIS account generates the below error:

Error:
‘Error adding user to local group. RunAs configuration stopped due to an error’

Cause

This is due to the utility that sets the account for the Portal for ArcGIS and the ArcGIS Data Store requiring a group called ‘Users’, found in the Computer Management console. This problem occurs on non-English operating systems that have the ‘Users’ group translated into the respective language.

Workaround

Add a Windows group called ‘Users’ using the English alphabet to the Computer Management console after the installation completes.
Open command prompt as an Administrator and run the ‘configureserviceaccount.bat’ utility to properly set the account and privileges.
- For ArcGIS Data Store this is found in the <ArcGIS Data Store installation directory>\tools folder.
- For Portal for ArcGIS this is found in the <Portal for ArcGIS installation directory>\tools\ConfigUtility folder.