laptop and a wrench


ArcGIS 10.2.2 for Server image service crashes at certain scales when the underlying imagery coordinate system differs from the mosaic dataset and is projected into another coordinate system, for example, in ArcGIS Online's web map viewer.

Last Published: March 1, 2022 ArcGIS for Server
Bug ID Number BUG-000093532
SubmittedJanuary 14, 2016
Last ModifiedMarch 1, 2022
Applies toArcGIS for Server
Version found10.2.2
Operating SystemN/A
Operating System VersionN/A
Version Fixed10.3.1
StatusWill Not Be Addressed

Additional Information

This issue was logged against a version of the software which is no longer supported, and has not had activity in some time. We apologize that we were unable to address this issue within the current product life cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.


  1. Use the same projection for the mosaic dataset and the imagery.
  2. Cache the service.
  3. Upgrade to ArcGIS for Server 10.3.1.

Steps to Reproduce

Bug ID: BUG-000093532


  • ArcGIS for Server

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic