laptop and a wrench


ArcCatalog stops responding without an error when creating certain data types in a geodatabase when the Utility and Telecom Update 4 Patch is installed.

Last Published: January 14, 2016 ArcGIS for Desktop
Bug ID Number BUG-000092266
SubmittedNovember 17, 2015
Last ModifiedOctober 20, 2021
Applies toArcGIS for Desktop
Version found10.2.1
Operating SystemWindows
Operating System Version2008 R2
StatusWill Not Be Addressed


Using ArcGIS 10.2.1 Utilities and Telecom Update Patch 4 (UTU4), ArcCatalog and ArcMap crash without producing a crash dump. These crashes can be encountered when refreshing folders and/or connections, disconnecting from a database, or adding data from workspaces that contain rasters, mosaic datasets or raster catalogs.


Esri Development is currently investigating the listed issues and is working to ensure it is addressed in ArcGIS 10.2.1 Utilities and Telecom Update Patch 5.

Please contact Esri Technical Support if encountering crashes not related to the above stated workflows.


Revert back to ArcGIS 10.2.1 Utility and Telecom Update 3 Patch.

    Steps to Reproduce

    Bug ID: BUG-000092266


    • ArcGIS for Desktop

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