laptop and a wrench


Appling consecutive Unbound Secure License files for Desktop 10.0 and Engine Developer's kit 10.0 results in an untrusted license status.

Last Published: November 17, 2015 ArcGIS for Desktop
Bug ID Number BUG-000091432
SubmittedOctober 15, 2015
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.0
StatusWill Not Be Addressed

Additional Information

Unbound License Files are legacy technology that are no longer used.


Clear Trusted Storage prior to applying the second license (only authorize the feature in the second unbound secure license file).1. Close ArcGIS Administrator.2. Open Windows Services and stop Windows Service "FlexNet Licensing"3. Browse to hidden directory "<a href="file:C:/ProgramData/FLEXnet." target="_blank">C:\ProgramData\FLEXnet.</a>"4. Create a new folder "Backup."5. Cut/paste all files with ARCGIS in the filename.6. Start the Windows Service "FlexNet Licensing."7. Open ArcGIS Administrator > confirm "Availabilityā€¯ is zero. Repair message must not be returned and license is not untrusted8. Proceed to authorize the other unbound Secure License file.Note: The expected behavior for applying unbound license file is: -- Previous license is cleared out. -- Only licenses included in unbound secure license file is applied and available for use. -- License becomes trusted.

Steps to Reproduce

Bug ID: BUG-000091432


  • ArcGIS for Desktop

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options