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Bug

Analysis in Portal for ArcGIS fails if the input layer requires web tier authentication.

Last Published: October 10, 2017 Portal for ArcGIS
Bug ID Number BUG-000107580
SubmittedAugust 23, 2017
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.5
StatusKnown Limit

Additional Information

This is a known limitation. Users are unable to perform analysis on layers that are hosted outside their organization and are secured using web tier authentication.

Workaround

  1. On the hosting server, open Internet Explorer as the ArcGIS Account (the account must be a domain user that has access to the standalone server's REST URL).
  2. Open Tools > Internet Options > Security tab > Custom Level.
  3. Scroll to the bottom, under User Authentication > Log on. Select the option "Automatic logon with current username and password." Click OK to exit.
  4. Close Internet Explorer, and reopen Internet Explorer as the ArcGIS Account. Paste the REST endpoint URL into the address bar. Once resolved, the ArcGIS Account user is automatically signed in without having to enter any credentials. This indicates that the configuration is correct.
  5. Restart the ArcGIS Server service. This is necessary for ArcGIS Server to take hold of the change that was made.
  6. Now in the portal, add a service from the standalone GIS Server into the map. Perform an Analysis task, such as a simple Buffer request. The service works after making the above change.

Steps to Reproduce

Bug ID: BUG-000107580

Software:

  • Portal for ArcGIS

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