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Bug

An offline area created in ArcGIS Online has a lower map resolution than an offline area created in ArcGIS Field Maps when using the Imagery basemap.

ArcGIS Online
Bug ID Number BUG-000164089
SubmittedJanuary 3, 2024
Last ModifiedOctober 1, 2024
Applies toArcGIS Online
Version foundJune 2023
Operating SystemWindows OS
Operating System Version11.0
StatusWill Not Be Addressed

Additional Information

This is the difference in behavior primarily to account for high-resolution screens. Adhoc has the additional context of the resolution and dpi of the screen on the device being downloaded. In some cases, it may take off additional LODs as a result. For example, when the scale is at 24,000 and corresponds to LOD 10, but using a high-resolution device, the LOD 10 may not be seen, instead LOD 11 is seen. LOD 10 may only be seen halfway to LOD 9's scale. As a result, ad-hoc may request some extra tiles to handle this scenario since it knows about it.

Steps to Reproduce

Bug ID: BUG-000164089

Software:

  • ArcGIS Online

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