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Bug

An object store communication failure occurs in ArcGIS Video Server following the ArcGIS Video Server 11.2 to 11.3 upgrade in Linux environments.

ArcGIS GIS Server
Bug ID Number BUG-000172151
SubmittedNovember 8, 2024
Last ModifiedApril 30, 2025
Applies toArcGIS GIS Server
Version found11.3
Operating SystemUbuntu Linux
Operating System Version22.04
Version Fixed11.3
StatusFixed

Additional Information

These issues are resolved in the ArcGIS Video Server 11.3 patch. These are defects affecting video services after upgrading to ArcGIS Video Server 11.3, a defect specific to object stores in Linux, and a defect regarding H.265/HEVC encoded videos not playing in Linux environments. This patch also resolves publication errors with Video Server 11.3 in Windows Server 2025 and enables publication of livestream services using the duplicate ports. It is available on the support site at: https://support.esri.com/en-us/patches-updates/2025/arcgis-video-server-11-3-upgrade-and-reliability-patch

Workaround

These issues are resolved in the ArcGIS Video Server 11.3 patch. These are defects affecting video services after upgrading to ArcGIS Video Server 11.3, a defect specific to object stores in Linux, and a defect regarding H.265/HEVC encoded videos not playing in Linux environments. This patch also resolves publication errors with Video Server 11.3 in Windows Server 2025 and enables publication of livestream services using the duplicate ports. It is available on the support site at: 

https://support.esri.com/en-us/patches-updates/2025/arcgis-video-server-11-3-upgrade-and-reliability-patch

Steps to Reproduce

Bug ID: BUG-000172151

Software:

  • ArcGIS GIS Server

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