Bug
An incorrect and misleading error message appears after creating the API key. When attempting to call the reverse geocoding API endpoint, the following error is returned, “User does not have permissions to access 'world.geocodeserver'.”.
| Bug ID Number | BUG-000180294 |
|---|---|
| Submitted | October 22, 2025 |
| Last Modified | October 29, 2025 |
| Applies to | ArcGIS Online |
| Version found | June 2025 |
| Operating System | Windows OS |
| Operating System Version | 11.0 64 bit |
| Status | As Designed |
Additional Information
This is working as expected and documented. For security purposes, individual services accessed via API keys do not have access to subscription data. When a free tier is reached, or billing is in arrears, the privilege for a given service, or services, is removed.Workaround
To understand available privileges, usages, and free tier overage, monitor the ArcGIS Location Platform dashboard at https://location.arcgis.com/dashboard/. There are a multitude of tools and user interfaces to help monitor usage and free tiers in near real-time. Refer to https://location.arcgis.com/help/usage/ https://location.arcgis.com/faq/#pricing-exceed-free-tier for more information.
Steps to Reproduce
Bug ID: BUG-000180294
Software:
- ArcGIS Online
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App