laptop and a wrench

Bug

An error, "The route service URL you have entered is invalid or inaccessible" is returned when configuring ArcGIS Online with valid custom Network Analysis service published to ArcGIS Server.

Last Published: November 13, 2018 ArcGIS Online
Bug ID Number BUG-000113664
SubmittedMay 2, 2018
Last ModifiedAugust 9, 2025
Applies toArcGIS Online
Version found6.1
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version Fixed6.3
StatusFixed

Steps to Reproduce

Bug ID: BUG-000113664

Software:

  • ArcGIS Online

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