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Bug

An error message stating "No starting points found." occurs when executing a trace configuration on a web map in the ArcGIS Web Editor for utility networks, specifically when the instance pooling is set to greater than 1.

Portal for ArcGIS
Bug ID Number BUG-000174794
SubmittedMarch 5, 2025
Last ModifiedOctober 12, 2025
Applies toPortal for ArcGIS
Version found11.3
Operating SystemWindows Server
Operating System Version2022
Version Fixed4.33, 3.6
StatusFixed

Additional Information

This issue is addressed in ArcGIS Utility Network 4.33 and ArcGIS Pro 3.6.

Workaround

This issue is fixed in ArcGIS Utility Network 4.33.

Steps to Reproduce

Bug ID: BUG-000174794

Software:

  • Portal for ArcGIS

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