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Bug

An audio question type in ArcGIS Survey123 disables web form access and returns the error message, "The survey does not exist or is not accessible" when trying to use the ArcGIS Survey123 website for the survey.

Last Published: September 22, 2021 ArcGIS Survey123
Bug ID Number BUG-000143048
SubmittedSeptember 21, 2021
Last ModifiedJune 28, 2025
Applies toArcGIS Survey123
Version found3.12
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version Fixed3.13 hotfix1
StatusFixed

Workaround

  • Remove the audio question type (in surveys that have multiple questions).
  • Open and submit the surveys in the ArcGIS Survey123 field app is still fully functional.

Steps to Reproduce

Bug ID: BUG-000143048

Software:

  • ArcGIS Survey123

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