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An ArcGIS for Server image service published from a mosaic dataset defaults to a black or white color ramp when the image is stretched in ArcGIS Online or Portal for ArcGIS.

Last Published: December 4, 2015 ArcGIS for Server
Bug ID Number BUG-000089207
SubmittedJuly 20, 2015
Last ModifiedJune 5, 2024
Applies toArcGIS for Server
Version found10.3.1
Operating SystemWindows OS
Operating System Version7.0 64 Bit
StatusKnown Limit

Additional Information

This is a known limitation. When user-defined stretch is specified from the ArcGIS Online map viewer, a stretch function is used and thus generates a new legend. The workaround for this issue is provided in the Workaround section.


1. Add a dataset to ArcMap and use the layer's symbology tab to configure a proper stretch and color ramp.2. On the Symbology tab, save the renderer as a template.3. In the Catalog window, go to the mosaic dataset's property page, and add the mosaic dataset to the Processing templates list.4. Publish.5. Select the template in ArcGIS Online map viewer.

Steps to Reproduce

Bug ID: BUG-000089207


  • ArcGIS for Server

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