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Bug

After zooming in beyond a certain point on the expanded map in ArcGIS StoryMaps, the map goes blank on Android 11.

ArcGIS StoryMaps
Bug ID Number BUG-000166197
SubmittedMarch 22, 2024
Last ModifiedAugust 14, 2024
Applies toArcGIS StoryMaps
Version foundN/A
Operating SystemAndroid
Operating System Version11.x
StatusWill Not Be Addressed

Additional Information

This issue is not reproducible on an Android 14 Samsung S22 device. It primarily occurs on older Android versions (such as Android 11, released in September 2020) and only on certain Android devices.

Workaround

Use Mozilla Firefox for any device working on Android 11.

Steps to Reproduce

Bug ID: BUG-000166197

Software:

  • ArcGIS StoryMaps

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