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After upgrading to Collector for ArcGIS (for Android) version 17.0.1, the app crashes with the error, "Unfortunately, Collector has stopped."

Last Published: August 18, 2017 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000105721
SubmittedJune 8, 2017
Last ModifiedNovember 13, 2020
Applies toCollector Classic for ArcGIS (Android)
Version found17.0.1
Version Fixed17.0.2


1. Close Collector for ArcGIS.2. Connect the device to a PC via USB.3. Using Windows Explorer to access the device, navigate to ArcGIS_Collector > offline_data > basemaps.4. Cut and paste any offline basemaps into a folder on the PC.5. Using a process of elimination, paste each basemap folder back into the 'basemaps' folder on the device, and open Collector for ArcGIS between each transfer. 6. Once the problematic basemap(s) have been identified, remove them from the device and re-download if necessary.

Steps to Reproduce

Bug ID: BUG-000105721


  • Collector Classic for ArcGIS (Android)

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