After upgrading to Collector for ArcGIS (for Android) version 17.0.1, the app crashes with the error, "Unfortunately, Collector has stopped."
Last Published: August 18, 2017Collector Classic for ArcGIS (Android)
Bug ID Number
June 8, 2017
November 13, 2020
Collector Classic for ArcGIS (Android)
The bug has been fixed. See the Version Fixed and Additional Information, if applicable, for more information.
1. Close Collector for ArcGIS.2. Connect the device to a PC via USB.3. Using Windows Explorer to access the device, navigate to ArcGIS_Collector > offline_data > basemaps.4. Cut and paste any offline basemaps into a folder on the PC.5. Using a process of elimination, paste each basemap folder back into the 'basemaps' folder on the device, and open Collector for ArcGIS between each transfer. 6. Once the problematic basemap(s) have been identified, remove them from the device and re-download if necessary.