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Bug

After upgrading the ArcGIS Data Store from 10.3.1 to 10.4.1, users are unable to view previously published 3D scene services or publish new ones.

Last Published: January 16, 2017 Portal for ArcGIS
Bug ID Number BUG-000097136
SubmittedJune 14, 2016
Last ModifiedApril 2, 2025
Applies toPortal for ArcGIS
Version found10.4.1
Version Fixed10.5
StatusFixed

Description

After upgrading the ArcGIS Data Store from 10.3.1 to 10.4 or 10.4.1, scene services fail to render from the Web Scene Viewer in the Portal for ArcGIS website.

Workaround

Unregister and re-register the data store.
  1. Open a command prompt as an administrator, and change directories to the ArcGIS Data Store tools directory.
The default location on Windows is:  C:\program files\arcgis\datastore\tools.
On Linux, it is:   /home/installeduser/arcgis/datastore/tools.
  1. Run the unregisterdatastore command.
For example:
Windows: C:\Program Files\ArcGIS\DataStore\tools>unregisterdatastore.bat
Linux: $ ./unregisterdatastore.sh
  1. Run the registerdatastore command:
Usage: registerdatastore <serverURL> <serverAdmin> <serverAdminPassword>
For example:
Windows: C:\Program Files\ArcGIS\DataStore\tools>registerdatastore.bat https://gisserver.domain.com:6443 admin mIadminpw
Linux: ./registerdatastore.bat https://gisserver.domain.com:6443 admin mIadminpw

Steps to Reproduce

Bug ID: BUG-000097136

Software:

  • Portal for ArcGIS

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