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Bug

After unlocking a device that locked for 15 minutes and paired with a Trimble R1/R2 receiver, Collector Classic for ArcGIS loses and cannot update location information.

Last Published: November 16, 2021 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000113871
SubmittedMay 9, 2018
Last ModifiedJune 5, 2024
Applies toCollector Classic for ArcGIS (Android)
Version found18.0.1
Operating SystemAndroid
Operating System Version7.0x
StatusWill Not Be Addressed

Additional Information

Collector Classic for ArcGIS (Android, iOS) has been retired and is no longer being updated. Esri recommends the ArcGIS Field Maps app as an alternative to Collector Classic as it combines the functionality of Classic Collector, Explorer, and Tracker. Note this issue does not apply to ArcGIS Collector.

Workaround

Completely close Collector Classic for ArcGIS and reopen it for the location information to display again.

Steps to Reproduce

Bug ID: BUG-000113871

Software:

  • Collector Classic for ArcGIS (Android)

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