laptop and a wrench

Bug

After the ArcGIS Online October 2023 update, Administrators are no longer able to add a user to multiple groups.

ArcGIS Online
Bug ID Number BUG-000162808
SubmittedNovember 8, 2023
Last ModifiedDecember 17, 2025
Applies toArcGIS Online
Version foundOct 2023
Operating SystemN/A
Operating System VersionN/A
StatusIn Product Plan

Workaround

For an Administrator, assign members to multiple groups using this workflow: https://doc.arcgis.com/en/arcgis-online/administer/manage-groups.htm#ESRI_SECTION1_76A1DDC1944548DC84CD4ABBEDF21C2F.

Steps to Reproduce

Bug ID: BUG-000162808

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options