laptop and a wrench

Bug

After the ArcGIS Online February 2025 release, the Directions widget in ArcGIS Experience Builder fails in published applications, returning the error message, "Cannot load route service. This may be due to the service not being accessible".

ArcGIS Experience Builder
Bug ID Number BUG-000174605
SubmittedFebruary 27, 2025
Last ModifiedDecember 22, 2025
Applies toArcGIS Experience Builder
Version foundFeb 2025
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusIn Product Plan

Steps to Reproduce

Bug ID: BUG-000174605

Software:

  • ArcGIS Experience Builder

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