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Bug

After signing out of ArcGIS Pro and signing in with another Named User license, ArcGIS Pro displays the licensing information of the previous named user.

ArcGIS Pro
Bug ID Number BUG-000169270
SubmittedJuly 22, 2024
Last ModifiedSeptember 23, 2024
Applies toArcGIS Pro
Version found3.2.1
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusAs Designed

Additional Information

This issue is by design. ArcGIS Pro determines the license to use at startup after signing in with the ArcGIS Online account. It is possible for the user to sign out and then sign in as another user. Unless restarting ArcGIS Pro, the new user uses the same license as the previous user. Again, this issue is by design.

Workaround

Restart ArcGIS Pro. If necessary, restart the machine.

Steps to Reproduce

Bug ID: BUG-000169270

Software:

  • ArcGIS Pro

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