Bug
After restarting the Portal for ArcGIS 10.5 service, the Java web adaptor loses connection to the portal, causing the following error when navigating to any portal endpoint via the web adaptor: "Could not access any Portal machines. Please contact your system administrator"
| Bug ID Number | BUG-000103518 |
|---|---|
| Submitted | March 9, 2017 |
| Last Modified | August 6, 2025 |
| Applies to | Portal for ArcGIS |
| Version found | 10.5 |
| Operating System | Red Hat Enterprise Linux |
| Operating System Version | N/A |
| Status | Will Not Be Addressed |
Additional Information
Yes, this is the expected behavior. If the Portal is shut down, then the web adaptor doesn't have anywhere to connect to. The error message is intended to let people know that the Portal is down. Please let us know how the error message was confusing.Workaround
Restart the web server hosting the web adaptor.Steps to Reproduce
Bug ID: BUG-000103518
Software:
- Portal for ArcGIS
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