laptop and a wrench

Bug

After loading an OpenStreetMap basemap via Add Data in ArcMap 10.8.2, the basemap does not display, and a white screen is displayed when panning and zooming (at scales of 1:1250 and 1:800).

ArcGIS for Desktop
Bug ID Number BUG-000169930
SubmittedAugust 13, 2024
Last ModifiedJanuary 24, 2025
Applies toArcGIS for Desktop
Version found10.8.2
Operating SystemN/A
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

ArcGIS Desktop (including ArcGIS Engine and ArcObjects) is in mature support and will be retired March 1, 2026. There are no plans for future releases of ArcGIS Desktop, and it is recommended to migrate to ArcGIS Pro. Refer to the Migrate from ArcMap to ArcGIS Pro documentation for more information.

Steps to Reproduce

Bug ID: BUG-000169930

Software:

  • ArcGIS for Desktop

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