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After enabling pop-ups in one layer of a map service in Portal for ArcGIS 10.3.1, other layers automatically have a pop-up that populates with a message, "No information available."

Last Published: December 30, 2016 Portal for ArcGIS
Bug ID Number BUG-000093450
SubmittedJanuary 12, 2016
Last ModifiedFebruary 14, 2023
Applies toPortal for ArcGIS
Version found10.3.1
StatusKnown Limit

Additional Information

This behavior is a known limitation. The pop-up is displayed as the underlying query is run to determine if a feature is selected. If a feature is selected, then the expected pop-up is displayed but if a feature is not selected then "no information available" is displayed as the message for the pop-up. We apologize for any confusion this may have caused.


Add the layers to the map service individually one by one to avoid the "No Information Available" pop-up window for clicking on any area inside the web map without any features.

Steps to Reproduce

Bug ID: BUG-000093450


  • Portal for ArcGIS

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