After enabling pop-ups in one layer of a map service in Portal for ArcGIS 10.3.1, other layers automatically have a pop-up that populates with a message, "No information available."
Last Published: December 30, 2016Portal for ArcGIS
Bug ID Number
January 12, 2016
February 14, 2023
Portal for ArcGIS
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
This behavior is a known limitation. The pop-up is displayed as the underlying query is run to determine if a feature is selected. If a feature is selected, then the expected pop-up is displayed but if a feature is not selected then "no information available" is displayed as the message for the pop-up. We apologize for any confusion this may have caused.
Add the layers to the map service individually one by one to avoid the "No Information Available" pop-up window for clicking on any area inside the web map without any features.