Bug
After closing the ESRI Download Manager, download manager cannot be restarted from the desktop shortcut.
| Bug ID Number | NIM058776 |
|---|---|
| Submitted | July 3, 2010 |
| Last Modified | June 5, 2024 |
| Applies to | No Product Found |
| Version found | 10.0 |
| Status | Will Not Be Addressed |
Additional Information
We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.Workaround
This is occurs because the URL/token generated from the Customer Care Portal has a limited life, when the download manager attempts to re-access this from the user's desktop after the token has expired they will face this access denial.The workaround is to go back to the Customer Care Portal > Downloads section, and re-download the file. The Download Manager will launch and resume the original download.Steps to Reproduce
Bug ID: NIM058776
Software:
- No Product Found
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