laptop and a wrench

Bug

After changing the label of a type (unique symbol) and removing a template from a feature layer in ArcGIS Online Map Viewer, the layer became inaccessible and returned the error message, "An error occurred loading this layer".

ArcGIS Online
Bug ID Number BUG-000175765
SubmittedApril 11, 2025
Last ModifiedJune 18, 2025
Applies toArcGIS Online
Version foundFeb 2025
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusAs Designed

Additional Information

This is as designed. The last save to the map wins.

Workaround

Use the workflow in this documentation to remove the template using ArcGIS REST API. If the template is removed this way, the feature layer remains accessible.

Steps to Reproduce

Bug ID: BUG-000175765

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options