laptop and a wrench

Bug

Adding the URL of certain scene layer services using the 'New item' option in ArcGIS Online returns a 404 error message, and the "Retrieving Service Info..." message loops indefinitely.

ArcGIS Online
Bug ID Number BUG-000179982
SubmittedOctober 7, 2025
Last ModifiedOctober 15, 2025
Applies toArcGIS Online
Version foundJune 2025
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusIn Review

Steps to Reproduce

Bug ID: BUG-000179982

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options