Adding a special character in the Side Panel section of the Story Map Journal irrevocably corrupts the application.
Last Published: October 2, 2015ArcGIS Online
Bug ID Number
March 9, 2015
June 11, 2020
The bug has been fixed. See the Version Fixed and Additional Information, if applicable, for more information.
Copy and paste all text to Notepad before adding the text to the Story Map Journal. Notepad cannot recognize the special characters and turns it into dots that do not corrupt the application.
To salvage an application that has already been corrupted:
1) Sign in the ArcGIS Online Assistant (https://ago-assistant.esri.com/) using the credentials of the user who is hosting the application.
2) Click "I want to.." and select "View an Item's JSON", then select the corrupt web application.
A few suggestions for troubleshooting:
- The problem is usually reproduced in the application Side Panel, where text is copied from some other source that contains the corrupting character. Focus the search for the problematic character to the sections titled 'content' which contain the text in the Side Panels.
- In the spare copy of the application, delete each section titled 'content' and refresh the application after each modification. Once it starts working, then focus on that 'content' section looking for the corrupting character.