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Bug

Adding a secure Open Geospatial Consortium (OGC) Web Map Tile Service (WMTS) service to a web map in Map Viewer using the URL option returns the error message, "The URL you provided is incorrect".

ArcGIS Online
Bug ID Number BUG-000158345
SubmittedMay 16, 2023
Last ModifiedJuly 21, 2024
Applies toArcGIS Online
Version foundFebruary 2023
Operating SystemN/A
Operating System VersionN/A
StatusNon-Reproducible

Additional Information

The described behavior is not reproducible. If this issue continues to occur, reach out to Esri Support Services as additional information is needed for further investigation. Refer to this documentation when working with secure Open Geospatial Consortium (OGC) services: https://doc.arcgis.com/en/arcgis-online/reference/ogc.htm#ESRI_SECTION1_136F31FA3EFC4B0A875D4E590CE59550

Workaround

When removing the server URL from the list of trusted servers, it is possible to add each layer individually as a new item and add them to a new map in Map Viewer using the browse layer option.

Steps to Reproduce

Bug ID: BUG-000158345

Software:

  • ArcGIS Online

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