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Activating an ArcGIS Online Organizational account while signed in to an Esri site with a Public account automatically uses the credentials of the Public account to activate the Organizational account.

Last Published: September 7, 2016 ArcGIS Online
Bug ID Number BUG-000089368
SubmittedJuly 28, 2015
Last ModifiedAugust 21, 2020
Applies toArcGIS Online
Version found3.8
Operating SystemWindows
Operating System Version7
Version Fixed3.9


1. To mitigate this issue, convert the Organizational account to a trial account and set the value to Expired, which upon login informs the user that the subscription has expired. 2. After clicking OK to accept the subscription status, ‘Purchase’ is now available in the My Organization tab. 3. Select Purchase and select ‘Convert to a public account(s)’. Click Next and click Convert in the pop-up window. 4. Work with a Customer Service representative to have a new organizational account created.

Steps to Reproduce

Bug ID: BUG-000089368


  • ArcGIS Online

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