Bug
Accessing the 3D scene service in ArcGIS Online Scene Viewer while the layer is still caching returns the following error message, "Scene Service is Missing Root Node."
| Bug ID Number | BUG-000147287 |
|---|---|
| Submitted | March 2, 2022 |
| Last Modified | June 5, 2024 |
| Applies to | ArcGIS Online |
| Version found | 9.4 |
| Operating System | Windows OS |
| Operating System Version | 10.0 |
| Status | Known Limit |
Additional Information
This issue is a known limitation. When publishing from the item, the open action is blocked on the item details. ArcGIS Pro now shows a warning message indicating the cache is still being generated, and the layer is not ready to be viewed. This error message shows the cache for the service is not accessible.Workaround
Wait for the scene service to finish the caching process.
Steps to Reproduce
Bug ID: BUG-000147287
Software:
- ArcGIS Online
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