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Bug

Accessing ArcGIS StoryMaps of another user directly through the URL using an iOS device returns the error message, "Hmm… there seems to be an issue."

ArcGIS StoryMaps
Bug ID Number BUG-000166840
SubmittedApril 18, 2024
Last ModifiedJune 18, 2025
Applies toArcGIS StoryMaps
Version foundN/A
Operating SystemApple iOS
Operating System VersionN/A
StatusNon-Reproducible

Additional Information

This issue can no longer be reproduced with the steps provided on the latest versions of ArcGIS StoryMaps and browsers where the issue was previously reproduced. Please re-open this issue if there are other specific steps that can be followed to observe this issue.

Workaround

Add the urlKey parameter with the organization's short name to the end of the link when sharing.

Steps to Reproduce

Bug ID: BUG-000166840

Software:

  • ArcGIS StoryMaps

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