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Bug

A web tile layer published from a cached dataset fails to switch to a dedicated instance and returns the error message "Could not Create object esriCarto.MapServerObjectFactory".

ArcGIS GIS Server
Bug ID Number BUG-000179389
SubmittedSeptember 10, 2025
Last ModifiedOctober 7, 2025
Applies toArcGIS GIS Server
Version found11.3
Operating SystemWindows Server
Operating System Version2022
StatusAs Designed

Additional Information

Tile layers (hosted or created using cache datasets) cannot use dedicated instances. These services do not use any SOC and just use TileHandlers to render cache content. In the new generation ArcGIS Server we will provide better UI to show this.

Steps to Reproduce

Bug ID: BUG-000179389

Software:

  • ArcGIS GIS Server

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