A Web Map Tile Service (WMTS) published using the British National Grid does not display initially on loading the service as a basemap in ArcGIS Online. However, it loads correctly after navigating to home and accessing the Maps option again.
Last Published: August 25, 2014ArcGIS Online
Bug ID Number
NIM093053
Submitted
July 11, 2013
Last Modified
June 5, 2024
Applies to
ArcGIS Online
Version found
No Version Found
Status
Non-Reproducible
This issue was not reproducible when tested by the development team. Issues may be given this status when they cannot be reproduced or are no longer relevant in a development version of the software, but a specific fix was not installed to address the issue. The issue's Additional Information section may contain further explanation.
Additional Information
No Public Explanation
Workaround
Navigate to the Home menu and again click no the Map option to reaccess the map, the WMTS service will be loaded correctly.