laptop and a wrench

Bug

A Web Map Tile Service (WMTS) published using the British National Grid does not display initially on loading the service as a basemap in ArcGIS Online. However, it loads correctly after navigating to home and accessing the Maps option again.

Last Published: August 25, 2014 ArcGIS Online
Bug ID Number NIM093053
SubmittedJuly 11, 2013
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version foundNo Version Found
StatusNon-Reproducible

Additional Information

No Public Explanation

Workaround

Navigate to the Home menu and again click no the Map option to reaccess the map, the WMTS service will be loaded correctly.

Steps to Reproduce

Bug ID: NIM093053

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options