laptop and a wrench

Bug

A web map does not download in Collector for ArcGIS (Android) if the web map contains a hosted tile layer that is not cached starting at level 0.

Last Published: August 11, 2015 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000089118
SubmittedJuly 15, 2015
Last ModifiedMay 31, 2023
SeverityMedium
Applies toCollector Classic for ArcGIS (Android)
Version found10.3.1
Operating SystemAndroid
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

This occurs if the user requests LOD based on the extent that are not cached. Unable to download a tile package if the requested tiles do not exist.

Workaround

Build the ArcGIS Online tile layer starting from level 0, or use an ArcGIS for Server cached map or image service.

Steps to Reproduce

Bug ID: BUG-000089118

Software:

  • Collector Classic for ArcGIS (Android)

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback