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A web map does not download in Collector for ArcGIS (Android) if the web map contains a hosted tile layer that is not cached starting at level 0.

Last Published: August 11, 2015 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000089118
SubmittedJuly 15, 2015
Last ModifiedJune 5, 2024
Applies toCollector Classic for ArcGIS (Android)
Version found10.3.1
Operating SystemAndroid
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

This occurs if the user requests LOD based on the extent that are not cached. Unable to download a tile package if the requested tiles do not exist.


Build the ArcGIS Online tile layer starting from level 0, or use an ArcGIS for Server cached map or image service.

Steps to Reproduce

Bug ID: BUG-000089118


  • Collector Classic for ArcGIS (Android)

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