BUG-000174942 for ArcGIS Experience Builder

Bug ID Number	BUG-000174942
Submitted	March 11, 2025
Last Modified	August 5, 2025
Applies to	ArcGIS Experience Builder
Version found	Nov 2024
Operating System	Apple MacOS
Operating System Version	12
Status	As Designed

Additional Information

When using the Zoom tool to zoom in or out, the tile raster layer maintains the resolution of feature labels displayed in Map Viewer. However, when using the mouse scroll wheel to zoom in or out, the tile raster layer does not maintain the resolution of the feature labels shown in Map Viewer. This is by design. Following the June 2023 update, the snapToZoom parameter is set to False by default, meaning that zooming is continuous. Refer to the following links for more information: https://developers.arcgis.com/javascript/latest/api-reference/esri-views-MapView.html#constraints https://developers.arcgis.com/experience-builder/guide/1.12/whats-new (see the Map widget section) The reason for changing the default value of snapToZoom is to enhance map performance. In ArcGIS Experience Builder (ExB), multiple Map widgets can be placed on the same page, supporting linked displays. When zooming the map using the scroll wheel, there is an animation. If the snapToZoom parameter is set to true, this can lead to synchronization issues between maps on the same page, affecting the user experience. This behavior is detailed in BUG-000154743- Inconsistent behavior in ArcGIS Online Experience Builder when triggering zoom synchronization between map frames. Therefore, the solution to the current issue is to use the Zoom tool for scaling.