Bug
A scene layer published to a Portal for ArcGIS no longer works if the virtual machine (VM) that is hosting ArcGIS Enterprise is restarted.
| Bug ID Number | BUG-000167285 |
|---|---|
| Submitted | May 7, 2024 |
| Last Modified | February 19, 2025 |
| Applies to | Portal for ArcGIS |
| Version found | 10.9.1 |
| Operating System | Windows Server |
| Operating System Version | 2019 64 Bit |
| Status | Duplicate |
Additional Information
Duplicate of BUG-000160423.Workaround
- After restarting the VM with ArcGIS Enterprise 10.9.1, access the ArcGIS Admin Directory and then:
- Go to services > Hosted and find the Scene service that is not working.
- Stop the service.
- Start the service.
- After restarting the VM with ArcGIS Enterprise 10.9.1, wait 15 minutes and restart the ArcGIS Server Windows process. This fixes all the scene layer services.
- Publish a new scene layer package file (.slpk) as explained in the Workflow in Steps to reproduce.
Steps to Reproduce
Bug ID: BUG-000167285
Software:
- Portal for ArcGIS
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