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A Portal for ArcGIS web map created with a map service layer cannot be opened with ArcMap 10.3 using the 'item.pkinfo' file. Double-clicking the file launches ArcMap and the following error occurs, "Web Map Conversion Warning. Failed to create layer from service."

Last Published: August 6, 2015 Portal for ArcGIS
Bug ID Number BUG-000086009
SubmittedMarch 11, 2015
Last ModifiedFebruary 14, 2023
Applies toPortal for ArcGIS
Version found10.3
Operating SystemWindows OS
Operating System Version2008 R2 64 Bit

Additional Information

non repro, check sharing status of web service layer

Steps to Reproduce

Bug ID: BUG-000086009


  • Portal for ArcGIS

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