A Portal for ArcGIS web map created with a map service layer cannot be opened with ArcMap 10.3 using the 'item.pkinfo' file. Double-clicking the file launches ArcMap and the following error occurs, "Web Map Conversion Warning. Failed to create layer from service."
Last Published: August 6, 2015Portal for ArcGIS
Bug ID Number
March 11, 2015
February 14, 2023
Portal for ArcGIS
Operating System Version
2008 R2 64 Bit
This issue was not reproducible when tested by the development team. Issues may be given this status when they cannot be reproduced or are no longer relevant in a development version of the software, but a specific fix was not installed to address the issue. The issue's Additional Information section may contain further explanation.
non repro, check sharing status of web service layer