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A pop-up set to activate through a link in the side panel of the Story Map Journal application does not show on the first click after the application is loaded, if the layer showing the pop-up has a visible scale range set in the web map that hides it when the section with the links is first loaded.

Last Published: November 15, 2021 ArcGIS Online
Bug ID Number BUG-000091538
SubmittedOctober 20, 2015
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version foundN/A
Operating SystemN/A
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

Esri is focusing the development effort on the current-generation ArcGIS StoryMaps product ( and has announced that its classic storytelling templates ( will gradually be moved to 'extended support' and then 'mature support' over the next few years ( For the definition of extended and mature support and the other lifecycle phases of Esri’s products, see Esri’s Product Lifecycle Support Policy ( ArcGIS StoryMaps is being developed with modern technology and design patterns and the benefit of years of feedback received from the storytelling community about Esri’s classic storytelling templates. Although there are issues and enhancements that will never be implemented in the classic templates themselves, many of these have already been incorporated into ArcGIS StoryMaps or are being considered for future updates to ArcGIS StoryMaps.


Option 1: Remove the visible scale set on the layer used to bring up the pop-ups, and use a custom configuration for the content to hide the layer as needed.

Option 2: When first scrolling to the section, allow the layer used to bring up the pop-ups to be visible.

Steps to Reproduce

Bug ID: BUG-000091538


  • ArcGIS Online

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