A map service with related tables does not allow ArcGIS Online pop-ups to be configured when ArcGIS for Server is not externally available and is configured for integrated windows authentication (IWA).
Last Published: January 11, 2016ArcGIS Online
Bug ID Number
October 27, 2015
August 21, 2020
Operating System Version
7.0 64 Bit
This issue was not reproducible when tested by the development team. Issues may be given this status when they cannot be reproduced or are no longer relevant in a development version of the software, but a specific fix was not installed to address the issue. The issue's Additional Information section may contain further explanation.
When using IWA service it has to be added to Trusted Servers list in Edit Organization > Security > Trusted Server. Here is the Documentation link