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Bug

A map service disappears when changing to a custom basemap from the default basemap in a web map.

Last Published: March 6, 2020 Portal for ArcGIS
Bug ID Number BUG-000128572
SubmittedFebruary 11, 2020
Last ModifiedFebruary 20, 2025
Applies toPortal for ArcGIS
Version found10.6.1
Operating SystemWindows OS
Operating System Version10.0
StatusNon-Reproducible

Additional Information

This issue is not reproducible at Portal for ArcGIS 10.8.1, which is the earliest supported version. If the issue is still reproducible using another workflow, contact Esri Support Services.

Workaround

Remove the top-level basemap within the web map.

Steps to Reproduce

Bug ID: BUG-000128572

Software:

  • Portal for ArcGIS

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