BUG-000103522 for ArcGIS Online

Bug ID Number	BUG-000103522
Submitted	March 9, 2017
Last Modified	February 14, 2025
Applies to	ArcGIS Online
Version found	N/A
Operating System	Windows OS
Operating System Version	7
Status	Will Not Be Addressed

Additional Information

ArcGIS Desktop (including ArcGIS Engine and ArcObjects) is in mature support and will be retired March 1, 2026. Mature support means the end of functionality-based patches and hotfixes; therefore, this issue will not be addressed. There are no plans for future releases of ArcGIS Desktop, and it is recommended that you migrate to ArcGIS Pro. See Migrate from ArcMap to ArcGIS Pro for more information. https://www.esri.com/en-us/arcgis/products/arcgis-pro/resources/migrate

Workaround

Create the tile package using the Tile Cache toolset tools. For more information, refer to <a href="http://desktop.arcgis.com/en/arcmap/10.3/tools/data-management-toolbox/an-overview-of-the-tile-cache-toolset.htm" target="_blank">http://desktop.arcgis.com/en/arcmap/10.3/tools/data-management-toolbox/an-overview-of-the-tile-cache-toolset.htm</a>.Use the tools in the following order: Generate Tile Cache Tiling Scheme, Manage Tile Cache, and Export Tile Cache.