laptop and a wrench

Bug

A file-based tile cache data store backup fails to restore after being upgraded to ArcGIS Enterprise 11.2.

Portal for ArcGIS
Bug ID Number BUG-000162528
SubmittedOctober 31, 2023
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found11.1
Operating SystemWindows Server
Operating System Version2022
Version Fixed11.3
StatusFixed

Workaround

The following changes should be performed on all ArcGIS Data Store machines with the tile cache data store configured:

  1. Modify the 'tilecache_backup_type' property in '<arcgisdatastore>/etc/datastore.properties' to 'REPLICATION_BACKUP'.
  2. Restart the ArcGIS Data Store service.

Once the changes are complete for the machines on the site, perform the following steps:

  1. Take a new backup from the primary deployment.
  2. Restore to the secondary deployment.
  3. Verify that scene layers are accessible on the secondary deployment.

 

Refer to the following related Esri Community thread for additional information: https://community.esri.com/t5/high-availability-and-disaster-recovery-questions/arcgis-enterprise-11-1-restoring-tile-cache-breaks/m-p/1343798/highlight/true#M633

Steps to Reproduce

Bug ID: BUG-000162528

Software:

  • Portal for ArcGIS

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