A custom printing service does not update the layout templates by adding new layouts to the template folder that is registered with ArcGIS Enterprise as documented.
Last Published: June 3, 2019ArcGIS GIS Server
Bug ID Number
BUG-000113689
Submitted
May 3, 2018
Last Modified
June 5, 2024
Applies to
ArcGIS GIS Server
Version found
10.6
Status
Known Limit
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
Additional Information
It is necessary to republish a custom print service using ArcGIS Pro when adding a new layout. This is documented at https://enterprise.arcgis.com/en/server/latest/create-web-apps/windows/tutorial-publish-additional-layouts-for-printing-with-arcgis-pro.htm#ESRI_SECTION1_A22048EF906A486B87F5923C058E441C
Workaround
Publish and overwrite the printing service after updating the layouts option.