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A custom print service with templates causes Explorer for ArcGIS (Android) fail to open maps.

Last Published: September 9, 2015 Explorer for ArcGIS
Bug ID Number BUG-000088985
SubmittedJuly 10, 2015
Last ModifiedJune 5, 2024
Applies toExplorer for ArcGIS
Version found10.2.7
Operating SystemAndroid
Version Fixed10.2.8


1. Reset the organizations custom print service back to Esri Default (by removing the URL*) and save.2. Restart the Explorer for ArcGIS app and sign in.3. This resolves the login loop.Scenario 2: Sign in to the Collector application. The OAuth page cannot be seen but rather a generic portal sign-in.1. Uninstall the application.2. Reset the print service back to Esri Default (by removing the URL*) and save.3. Reinstall the Collector for ArcGIS application.4. Sign in to Collector for ArcGIS.To reset the utility services back to their default URLs, delete the URL for each utility service configured, and click Save. When returning to the Utility Services page, the URLs are reset to their defaults as described here, <a href="" target="_blank"></a>.

Steps to Reproduce

Bug ID: BUG-000088985


  • Explorer for ArcGIS

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